University of Canberra Hospital

The University of Canberra Hospital is a dedicated and purpose-built rehabilitation facility, for people over the age of 18 who are experiencing mental illness or recovering from surgery, illness or injury.

Visitors not permitted to enter health facilities in the ACT unless in exceptional circumstances.

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Our commitment to providing high-quality and person-centred care ensures your stay is as comfortable as possible.

Changes to keep you safe

Given the evolving COVID-19 situation in Australia, health care facilities in the ACT have made precautionary changes to keep our most vulnerable patients safe and to further protect staff and visitors.

Surgical face masks

Surgical face masks are now mandatory at all health facilities across Canberra, including hospitals, community health centres and walk-in centres.

Masks will be handed out at all screening points on entry to the facility and you must wear a new mask each day.

Masks may be removed in the following circumstances (while maintaining 1.5m distance wherever possible):

  • While eating and drinking
  • While communicating with another person who is deaf or hard of hearing
  • If wearing a mask creates a risk to health and safety, or security
  • Where clear enunciation or visibility of your mouth is essential
  • Where the removal of a face mask is necessary for the provision of a good or service

Mask-wearing is not required for:

  • persons aged under 12 years old
  • Anyone with a disability or physical or mental health illness or condition that makes wearing a face mask unsuitable. For example, a skin condition, an intellectual disability, autism or trauma.

If you are a patient, visitor or carer and have any questions or concerns, please speak to your treating team or someone on the ward.

Visitor restrictions

Given the evolving COVID-19 situation in NSW and the ACT, we have made the difficult decision to restrict access to health facilities in the ACT.

Visitors are not permitted to enter health facilities in the ACT unless in exceptional circumstances such as end of life, birthing or for paediatric care.

The decision to tighten restrictions is a very difficult one, especially at this time of year.

There have been several exposures in health care setting in recent weeks. These exposures not only present a risk to the safety of vulnerable patients, health care workers and visitors, they also result in team members spending time in quarantine rather than at work caring for our patients. This places a huge strain on health care delivery. The impact of furloughing is being seen across the nation.

Until midnight on Christmas Day, two visitors per day will continue to be permitted. All COVID-safe principles should be followed.

Family and friends are strongly encouraged to keep in touch with patients via phone and/or video calls.

Children and young people under 12 years of age should continue to avoid visiting health facilities where possible.

Patients attending an outpatient and/or a community health clinic should, where possible, attend alone. If patients do require a support person, this should be limited to one person.

Admitted babies, children and young people (0-17 years) may have one parent/carer per day.

Women admitted for care related to birthing may have one support person for the duration of their admission.

It is strongly recommended that visitors are fully COVID-19 vaccinated.

We will apply this visitor policy with compassion and common sense. Exceptions for compassionate reasons will be determined on a case-by-case basis. These decisions will be made in consultation with the relevant clinical staff.

Digital screening

Please make sure you complete a digital screening tool before entering a health facility in the ACT.

You can access the tool via the ACT Health app or online at screening.covid19.act.gov.au, or by scanning the QR code you will see displayed at various locations around health services.

Surgical masks are available at screening points upon entering our facilities.

COVID-19 safe behaviour

This is a timely reminder that we must remain vigilant to the threat of COVID-19 and ensure we are observing all COVID-safe behaviours.

Please maintain physical distancing, wear a surgical mask and practice good hand hygiene protocols.

For more information visit: www.covid19.act.gov.au

Digital screening tool

Before entering any of our health facilities and community health centres, you must complete the screening tool (or you will be refused entry). The information may be used for contact tracing purposes if needed.

To access the screening tool, simply choose one of the following:

  • download the ACT Health App and select ‘ACT health facilitates screening tool’
  • scan the QR code on the health screening posters as you enter our health facility
  • fill in your details online at screening.covid19.act.gov.au, or
  • fill in a form at the screening desk on site.

Show your completed form (or the ‘green tick’ on your mobile/device) to staff at the screening desk as you enter any of our health facilities.

Surgical masks are available at screening points upon entering our facilities and must be worn indoors.

 

The University of Canberra Hospital provides free car parking facilities for visitors, carers, patients and staff. 

Parking for patients and their visitors is provided within Basement (P3) Carpark. Visitors and patients who are unable to find a park in Basement (P3) can source parking in the Multi-storey (P1) Carpark.

A number of mobility, short-term and set-down parking spaces are provided at the Hospital’s main entry, off Guraguma Street Bruce.  

Upon entering either P3 or P1 car parks, drivers will be prompted to take a parking ticket at the Boom Gate.   Patients and their visitors are able to validate their parking tickets at no charge prior to departure. This ticket can then be used to exit the car park at the boom gate.
There are three validation points at UCH:

  • Main Hospital Reception 
  • Mental Health Reception 
  • Brindabella Rehabilitation Centre Reception or
  • Faculty of Health (UC Use only)

Unauthorised users accessing UCH car parks who have no affiliation with UCH, will in the future be charged an exit fee of $20.00 for using the car park. Payment can be made at ticket payment machines located in the Basement lift foyer or at the boom gate, upon exit.

The maximum vehicle height for the University of Canberra Hospital (UCH) Multi-storey (P1) Car Park is 2.1 metres. For the Basement (P3) Car Park it is 2.3 metres.

A map of all car parks is available here.

What other transport options are available?

There are a range of Community Transport Services available to the public to help with your transport to and from medical appointments, Details listed below. 

Flexible Bus Service: (02) 6205 3555
Communities @ Work: (02) 6293 6500
Transport Canberra: 13 1710 / https://www.transport.act.gov.au/
Canberra Cabs: (02) 132 227 (13 CABS)
Cab Express: (02) 6260 6011

Contact

Please contact Canberra Health Services Parking Operations on 02 5124 9759,or email CHS.parkingops@act.gov.au for more information about University of Canberra Hospital parking.

Contact

For general enquiries: 02 5124 0000, 24 hours a day, 7 days a week

Address

University of Canberra Hospital

20 Guraguma Street

Bruce ACT 2617

Postal Address

PO Box 11

Woden ACT 2606

Ambulance Services

If we call an ambulance because you need emergency attention, you are required to pay the account under ACT legislation. Fees still apply if you are not transported to hospital.

Please see the ACT Emergency Services Agency for more information on costs and eligibility for free ambulance services.

Visiting Hours

Our visiting hours are from 6am to 9pm daily.

Please ensure visitors respect your need to attend therapies and rest periods during the day. Visiting may be restricted by clinical staff if your condition demands it.

A smoke-free environment

The University of Canberra Hospital is a smoke-free environment. Smoking is not allowed in any hospital building or on the hospital grounds. This includes electronic cigarettes.

Free nicotine patches are available while you are in hospital. Please ask staff if you need them.

Attachments
Street Address
20 Guraguma Street Bruce ACT 2617
Page last updated on: 25 Dec 2021